ASMITA AMIN

5210 RUDDY DUCK LN • BIG LAKE, Minnesota 55309
(612) 481-6311 • asmita18@me.com
 

•   5+ years of experience in business and customer service.

•   Supervised, hired, motivated, evaluated and disciplined customer service representatives to deliver expected service levels to customers and vendors.

•   Leaded a team of 15-20 people.

•   Experience in auditing records, and food safety.

•   Established mentorship program with the new hires. 

•   Possess experience in call center collections.

Bluestem Brands, Saint Cloud, Minnesota Present
Collector

•   Researches and analyzes accounts prior to initiating debtor contact, examines historical data, evaluates past collection efforts.

•   Determines most effective and economical means of collection for each account; applies standard due diligence practices to collect monies owed; composes correspondence requiring knowledge of procedures and practices in collections and also sends a variety of standard collection letters.

•   Maintains files on all past due accounts, documenting details of methods utilized to secure payment.

•    Utilizes available resources and skip tracing techniques to ascertain locations of persons with past due accounts.

•    Contacts customer and establishes reason for past due account situation; makes arrangements for payments to bring account current and follows up to ensure obligation is satisfied.

•    Advises debtor with past due accounts of proper payment schedules and the principles of credit and credit standings.

•    Provides financial counseling to discuss and resolve the debt situation; restructures or revises payment terms within well-established limits and procedures; recommends hardship or other deferments when appropriate to supervisor.

•    Uses computer terminal to access database for obtaining account status or entering data on assigned accounts; verifies accuracy before and after entry.

 

Cargill Kitchen Solutions, Monticello, Minnesota
Food Handler

•   Worked on assembly lines complying with food safety policies.

•   Gained knowledge of GMP's, CCP's and HACCAP trained.

•   Completed production reports to communicate team production level to management.

•   Followed work orders to ensure work is performed according to specifications.

•   Operated machines.

•   Cross trained in Quality Assurance and samples.

•   Lead a engagement committee to ensure happiness of employees and also working on effective communication in the company.

 

AmericInn Motel, Monticello, Minnesota
Assistant Manager

•   Set room rates, monitor income and expenses, and supervise other staff.

•   set prices, and order supplies.

•   Manage and maintain all year or seasonal lodging facilities.

•   Observe and monitor workers’ performance to make sure that company rules and policies are being followed.

•   Answer questions about hotel policies and services while at the same time resolve customers’ complaints.

•   Arrange telephone answering service, mail delivery, and answer customers’ questions about the area.

•   Inspect hotel for cleanliness and appearance.

•   Coordinate front-office duties and resolve problems-if any.

•   Collect payment and record money earned and spent.

•   Receive and process advance payments while acknowledging; usually send out letters to confirm that they have received payment.

•   Interview and hire staff.

University of Phoenix, Phoenix, ArizonaDecember 2012 – June 2014
Master of Business Administrations in Business
3.44

M.S. University, Baroda, IndiaJune 2001 – May 2004
Bachelor of Science in Animal Science
3.85

Skills

 

•   Proficient with Microsoft Office,  and Internet. Possess excellent written and communication skills. Have genuine desire to provide excellent customer service. Confident,  enthusiastic,  and possess problem solving skills.

•   Ability to work accureately with numbers and possess knowledge of purchasing methods and techniques.

•   Knowledge of safety standards and OSHA regulations.